Auto-reply
Automatic replies to your Instagram comments
CommentTap can answer a matching comment in two places at once: a short public reply under the comment, and a private DM carrying your link or offer. Followers get an immediate, visible response, and the real content lands in their inbox — all triggered by keywords you decide on.
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Why it works
What makes it work
Public and private together
Post a friendly public reply for social proof while the DM quietly delivers the link, PDF or code the follower asked for.
Triggered by your keywords
You define which words start a reply and which to ignore, so automation only fires on genuine intent, never on every comment.
On-brand, every time
Write the wording once and it reads the same for everyone — warm, consistent and unmistakably yours.
How it works
How comment-to-DM automation works
- 01
Choose a post and keyword
Pick a post or Reel and a word like “guide” or “price”.
- 02
Add your message and offer
Write the DM and attach a link, PDF, coupon or booking page.
- 03
CommentTap sends it — and tracks it
Every match gets a DM right away. Clicks and leads land in your stats.
FAQ
Questions, answered
- Is the public reply optional?
- Yes. You can send only the DM, only a public comment reply, or both. Many creators use a short public reply to show others the offer is real.
- Can I exclude certain words?
- You can add exclusion words so comments containing them never trigger a reply, which is handy for filtering out questions you would rather answer yourself.
- How fast does the reply go out?
- Replies are sent within seconds of the comment being received, so the follower hears back while your post still has their attention.
- Can I see which auto-replies worked?
- Yes. Every automated reply is recorded with the comment, post and keyword that triggered it, and links are tracked per campaign, so you can see which campaigns and keywords lead to clicks and leads.